1. Do you have a physical store?

Yes, we have a physical store located at Unit 645, 11877 Sarcee Trail NW, Calgary, Alberta. Feel free to visit us and explore our selection in person!

2. Can I purchase online and pick up at the store?

Yes, you can! Simply add a comment at checkout with the date and time you’d like to pick up your order, and we’ll have it ready for you at our store.

3. How do I initiate a return?

To initiate a return, please email us at returns@blissfinity.ca within 14 days of the purchase date. Be sure to include your order number in the email. Our team will guide you through the process.

4. What is the timeframe for returns?

You have 14 days from the date of purchase to initiate a return. Unfortunately, returns requested after this period will not be accepted.

5. Who is responsible for return shipping costs?

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure safe delivery, as Blissfinity is not liable for lost or damaged return shipments.

6. What condition must items be in for a return?

All returned items must be in their original condition, unused, and include all original packaging and tags. Items not meeting these criteria may not qualify for a refund.

7. How long does it take to process my refund?

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are processed within 5 business days to your original method of payment.

8. Are there any items that cannot be returned?

Certain items, such as sale items or personalized products, are not eligible for returns. Please check the product listing for specific details.

9. Who can I contact for further questions?

If you have additional questions about our return policy, please contact our customer support team at info@blissfinity.ca.